Kinetix Ventures, LLC
Responsible Gaming Policy
Effective as of February 28, 2025
Kinetix Ventures, LLC is committed to the protection of our Users and promoting responsible social gameplay as a policy of customer care and social responsibility. We recognize that our games are fun and like many other forms of entertainment, should be consumed in a responsible manner.
General.
RSGP Control Tools.
RSG Control Tools Access.
Control Tools. The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic and you may take advantage of access control tools by contacting us.
Taking a Break. Please contact us with your request and for options.
Self-Exclusion. Users who feel that they are no longer able to play responsibly may request a Self-Exclusion. This request may be made either by contacting us via email or through the User’s account settings. Upon receipt of such a request, the following conditions will apply:
a. Cooling-Off Period (Mandatory 30-Day Exclusion) Upon confirmation of a Self-Exclusion request, the User’s account will be immediately suspended for a mandatory cooling-off period of 30 calendar days. During this time, the User will not be able to access their account or participate in any gameplay activities.
b. No Early Reinstatement Once a Self-Exclusion has been activated, it cannot be reversed or shortened under any circumstances. Even if the User contacts our support team requesting early access, such requests will be declined. By initiating Self-Exclusion, the User acknowledges and agrees to this condition in full.
c. Attempted Circumvention If the User attempts to circumvent Self-Exclusion by creating a new account or using another method to regain access to the platform, such behavior will be considered a violation of our Terms of Service. In such cases, the platform reserves the right to: – Immediately terminate or suspend any newly created or associated accounts; – Extend the exclusion period or impose a permanent exclusion; – Take any other action deemed appropriate to enforce the integrity of the
Self-Exclusion process.
Recordkeeping
All Self-Exclusion requests and related actions are logged securely. Our support and compliance teams are trained to monitor and handle these matters with strict confidentiality and care.
Permanent Closure. Please contact us with your request.
Cooling-Off Periods. Users can request short-term breaks from gameplay, ranging from 24 hours to 30 days, during which they cannot access their accounts.
User Consent to Self-Exclusion Terms.
By requesting a Self-Exclusion, the User confirms that they understand and accept the following:
– The exclusion will last a minimum of 30 calendar days; – No requests for early reinstatement will be accepted; – Attempts to bypass the exclusion through other accounts are considered a violation and may result in a permanent ban.
By proceeding, the User consents to these terms as a binding part of the Responsible Gaming Policy and the Terms of Service.
Self-Evaluation and Assessment. If you suspect that your use of the Services or someone else’s use may be problematic, we encourage you to take an assessment, one of which is available at https://gamequitters.com/video-game-addiction-test-for-gamers/
We provide additional self-assessment tools directly on our platform to help Users evaluate their gambling behavior. These tools include spending calculators and questionnaires designed to promote self-awareness.
Support. Please consider one of the following resources if your activities have had a negative impact on your mental and emotional health, as well as a detrimental financial impact. We are not affiliated with any of these organizations.
Educational Resources.
Data Protection and Privacy. We are committed to protecting your personal data and privacy. Our data usage policy, detailing how we collect, use, and protect User data, especially concerning responsible gaming initiatives, is available.
Staff Training. All our staff members, particularly those in customer-facing roles, undergo regular and mandatory responsible gaming training. This ensures that our team is equipped to support our Users and promote responsible gaming practices.
Third-Party Exclusion. We offer a provision for family members or concerned third parties to request exclusion for a User. This request will be subject to a thorough verification process to ensure its legitimacy.
Involuntary Self-Exclusion. We reserve the right to initiate a temporary or permanent Self-Exclusion for a User if we reasonably believe that the User is: – exhibiting behavior consistent with problem gameplay, – attempting to bypass their own Self-Exclusion or other control tools, or – subject to a credible request or report from a third party indicating risk of harm. Such action may be taken solely at our discretion and in alignment with our commitment to responsible social gameplay. Users subject to an Involuntary Self-Exclusion will be notified of the reason and the exclusion duration. While the User may submit an appeal or clarification request to our support team, the final decision rests solely with the platform. Repeated or egregious attempts to bypass an involuntary exclusion may result in permanent account closure and a ban from future participation.
Regular Policy Review. We commit to an annual review and update of this Responsible Gaming Policy to ensure it remains current with best practices, regulations, and emerging responsible gaming strategies.
Version 1.01. updated 04/08/2025
© 2025 Kinetix Ventures, LLC. All rights reserved.
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